How We Deliver Your Heirloom

We take the safe delivery of your piece as seriously as its creation. Every order is carefully wrapped in protective materials, placed in a custom-fitted box, and shipped via insured carrier with full tracking. We will never rush packaging to save time — your piece deserves better than that.

International customers are responsible for any customs duties, import taxes, or fees levied by their country upon arrival. We are unable to mark shipments as “gifts” or undervalue declared amounts.

The Time It Takes to Do It Right

Ready-to-ship items from our collection typically dispatch within 3–5 business days of your order being placed.

Custom commissions are completed within 4–8 weeks from the time your design is approved and your deposit is received. We will provide you with a specific timeline at the start of your commission and keep you updated throughout.

If you have a deadline — a birthday, an anniversary, a milestone — please let us know when you reach out. We will always be honest with you about what is achievable.

Our Commitment to Your Satisfaction

We stand behind every piece we make. If for any reason you are not satisfied with a ready-to-ship item, we accept returns within 14 days of delivery, provided the piece is in its original, undamaged condition and in its original packaging.

To initiate a return, please contact us within 14 days of receiving your order. We will provide return instructions and a return shipping address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

If your piece arrives damaged in transit, please photograph both the packaging and the item immediately and contact us within 48 hours of delivery. All shipments are fully insured and we will resolve the situation promptly.

Something Not Quite Right?

If you would like to exchange a ready-to-ship item for a different piece of equal or greater value, please contact us within 14 days of delivery. We will do our best to accommodate your request and make the process as smooth as possible.

We do not offer exchanges on custom commissions, but we are always willing to discuss how we can make things right if you have a concern about your piece.